Engadget is reporting that there have been Zune screens that are getting cracked while charging. The information was provided to Engadget by a tipster who’s friend works for a call centre that handles Zune issues (Engadget has not mentioned the credibility of this tipster). The call centre has supposedly recieved many calls regarding to the Zune screens cracking after being left to charge.
The tipster’s friend has also said that the issue is due to the lithium ion battery in the Zune. The issue seems to be that the battery expands when overheating and therefore causes pressure on the screen causing it to crack. It is huge issue for Zune owners because it is not covered by Zune’s warranty and ultimatly means their Zunes are dead unless Microsoft begins covering repairs for the screens.
However, I do not believe this story to be true. My biggest issue with the story is that it was provided by a tipster’s buddy, so there is a number of people that could be lying even the customers that call in. Also, until now I haven’t heard of any issues like this happening and Zune has been out for awhile now.
Have any of you had this issue with the screen breaking while charging?
Microsoft, Zune, ZScreens, Charging