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Nov142010

Zoho Adds Help Desk to Its Web-based Office Suite

Zoho the popular Web-based office suite has added a new component to its customer support offerings. In addition to Zoho Assist, their Java-based remote assistance app, the company is now offering Zoho Support, a full-featured help desk app.

“Support packs tons of essential features, from managing customer requests and contracts to maintaining tasks and contacts. There’s also a powerful reporting feature so you can analyze your Support data. It’s an excellent option for small or medium-sized businesses who need a way to track customer issues and problem resolutions. Access to core help desk functionality is free for one help desk user and up to 25 incidents per month — which mightn’t seem like a lot, but should suffice for small-time freelancers. Paid plans start at $12 per month per user.”

Check out the official preview video:

More Info: Zoho Support

[Source]

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