diTii.com Digital News Hub

Sign up with your email address to be the first to know about latest news and more.

I agree to have my personal information transfered to MailChimp (more information)


Zendesk and LogMeIn Introduces Live Remote Support and Ticketing To Customers

Zendesk, which offers a Web-based help desk online ticketing system for customer support has crossed the 5,000 customers milestone, and recently added a functionality to its support platform with a deep Twitter integration. The company is now partnered with “LogMeIn,” a provider of SaaS-based, remote-connectivity technology, to bring remote support to Zendesk’s software.

The partnership gives IT help desks and support staff the ability to launch remote support sessions with LogMeInm’s Rescue directly from a Zendesk ticketing interface. Support technicians can collaborate with customers in real time to quickly diagnose and resolve issues by viewing and controlling a user’s computer or smartphone, on-demand. And reps can input ticket details from LogMeIn sessions directly into the Zendesk tickets, including timestamps, chat logs, notes, as well as any custom fields and survey answers.


Share This Story, Choose Your Platform!

Get Latest News

Subscribe to Digital News Hub

Get our daily newsletter about the latest news in the industry.
First Name
Last Name
Email address
Secure and Spam free...