This post will discuss WER (Windows Error Reporting) and CEIP (Customer Experience Improvement Program) components of EBS are, and how they can benefit you, the users of EBS.
WER stands for Windows Error Reporting. This is the Windows service that activates when a program crashes (or hangs). If you have opted in to WER, then the crash information is automatically sent to Microsoft, and a query is made to see if a solution has been posted. The data sent does not contain any private or specific customer information.
If there is a solution, it is presented to the user. This is a very helpful because it saves the user from having to find the solution manually. When a solution is presented to you, often there is a link directly to the update on the software manufacturer’s website where I can download the patch for their software.
If you have not opted in to automatically send data, then you are asked if you would like to send the data and check for solutions.
When the data is sent Microsoft, the information is sorted into “buckets” depending on the application that crashed. Microsoft product teams monitor their buckets and investigate the cause of the crash given the limited data sent automatically. Third parties also have the option of viewing and responding to Windows Error Reports free of charge.