Microsoft Dynamics CRM has become a key product for the company, according to CRM division general manager Brad Wilson–and it’s an area the software maker plans to invest in further. According to Wilson, when Microsoft earlier this year committed itself to investing $1 billion annually in the construction of new data centers to support the Microsoft Live portfolio of on-demand software, some of that sum–he declined to specify how much–was earmarked for customer relationship management[…]
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