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U.S. and the U.K. Advertisers Can Now Bid for Phone Calls In AdWrods Ads Using ‘Bid-per-call’ in AdWords

Google has announed the ability for advertisers to “bid for phone calls” — in addition to bidding for clicks — when they show Google search ads on computers and tablets.

Rolling out over the next few weeks in the US and UK, “Max CPP bids are set at the ad group level. And each ad group must meet certain minimum click and call thresholds. If you’re already using Call Metrics, you must enter a Max CPP bid in order to activate bid-per-call,” informed Google.

Google explains, “Let’s say your business sees phone calls as a valuable lead source. You’re willing to pay up to $5 for a phone call and up to $1 for a click from a prospective customer who searched for “caribbean cruise” on Google search.”

Adding, Google said “Today, a combination of your ad’s Quality Score and max cost-per-click (CPC) bid determine your Ad Rank, which influences your ad’s position. But with bid-per-call, your bid for phone calls and phone call Quality Score can directly factor into your Ad Rank, too. Higher ranked ads are more likely to be seen and can therefore generate more phone calls (and clicks, too).”

Google AdWords Logo
bid-per-call in AdWords

Setup and reporting
“To take advantage of bid-per-call, select the option to use a Google forwarding number when you set up Call Extensions so that our systems can measure when a call to your business occurs,” Googlesaid. With bid-per-call, you’ll also get the benefit of detailed call reporting right in AdWords, which includes:

  • Summaries of completed calls, phone-through rate (PTR), and phone call cost on the Ad Group and Campaign tabs.
  • Details for each call, including call time, duration, caller area code, and the ad group that drove the call on the Dimensions tab.

For more details, visit AdWords Help Center article how bid-per-call works with Ad Rank and the AdWords auction, and general FAQs about call extensions. And, for the latest updates on bid-per-call and features, visit Google Ad Innovations.

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