Twitter enables another new feature in the canvas helping businesses to create great human- and bot-powered customer experiences as it now allows businesses using Direct Messages, request and share locations with people, alongside quick replies, welcome messages and Customer Feedback Cards.
People will continue to have complete control over their location information, says twitter. And, when a business seeking users location, must first ask the person to share a location—that person when asked can choose to ignore the request, or share a precise location.
Additionally, people can also pick a random place name from a list regardless of their physically location.
“For many businesses, delivering a great customer experience depends on understanding location for context — whether to engage with a location-aware bot or to get better customer service,” writes twiiter. For example, in the screenshot below, you can TGI Fridays has made it quick and easy to find a local store from which to place an order or make a reservation using Direct Messages.
The new Direct Message APIs in private beta now include this ability to request and share locations, and business interested in this feature, see here.
Developers, those looking to build on the new APIs, can apply access here.