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Troubleshooting ‘Sending and Receiving E-mail’ Videos

In this post, we look at two more support videos that enhance your abilities of troubleshooting issues with sending and receiving E-mail. In first video you’ll learn how to verify a user’s connection by going to web address, that measures network response time, bandwidth and overall connection quality of a user’s computer to Microsoft datacenter. You can also check provided RSS feed in the video to see if there’re outages to Microsoft Online Services. This video also provides information about: » How to use MOS Diagnostics and Logging Toolkit (MOSDAL) » Locate DNS Details » Check Authentication Proxy » Check Firewall or Proxy Settings » Check Senders List and Junk E-mail.

Video below, take an in depth look at verifying a user’s connection. We also learn how to check a user’s configuration in case alterations to their DNS records or MX records need adjusting. We also take one more look at how to gather event logs with the MOSDAL tool as described in the first video above:


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