In this video, you will see how to troubleshoot Lync Online public instant messaging connectivity issues in Office 365 for enterprises.
“Lync Online public instant messaging connectivity, also known as PIC, lets your organization communicate and collaborate with Windows Live and MSN Messenger users. If your PIC settings are incorrect, you may see “presence unknown” for public IM contacts or receive message delivery and online meeting errors when communicating with public IM contacts.”
This video shows you how to diagnose these issues and confirm your PIC settings in the Lync Online Control Panel.
- Set up domain federation to communicate with other organizations
- Enable or disable Public IM Connectivity
- Instant messages fail or presence is unknown for federated Lync contacts