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Troubleshooting: Applications Virtualized with Microsoft App-V Disappear After Enabling Drive Encryption

Here’s a quick tip for the issue where an application virtualized with App-V may disappear and no longer become streamable after enabling drive encryption on App-V clients. This’s due to drive encryption locking the associated OSD files. If this happens and if the OSD files aren’t available after several attempts by App-V client to access them, App-V client places the app into IGNOREDAPPS list.

Here’s the resolution:

  1. Open registry on App-V client and navigate to following location: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SoftGrid\4.5\Client\IgnoredApps

    Under this key you’ll find a list of apps that App-V client marked to ignore. Delete all affected apps listed under the IgnoredApps key and restart the App-V Client Service.

  2. Create following exceptions for your drive encryption software:
    • -^%ENV:ALLUSERSPROFILE%\documents
    • -^%ENV:USERPROFILE%\Application Data\Softgrid Client
    • -^%ENV:USERPROFILE%\local settings\Application Data\Softgrid Client

    Also keep in mind that if you’re using a path other than default for your Global Data Directory or your User Data Directory configured in the client you’ll have to exclude those paths as well.


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