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Apr092010

Support policy for apps virtualized with 3rd party sequencer in Microsoft App-V environment

Below is a clarification of support statement regarding applications virtualized with 3rd party sequencer used in conjunction with Microsoft Application Virtualization: “App-V allows for the usage of applications sequenced by 3rd party sequencing products in App-V environments and Microsoft’ll provide support for App-V environments that contain these app packages related to all App-V client and server operational issues with following exceptions: •App-V Support team will ask you to contact 3rd party app vendor for support relating to issues with actual sequencing process of an app with 3rd party product •App-V Support team willn’t support issues relating to how an app behaves inside virtualized environment when sequenced using 3rd party product. App-V Support team refers to this issue as a virtualization or an “application not functioning as expected” issue.” For more information on support for 3rd party applications virtualized with Microsoft App-V see following Knowledge Base article: KB940729 – Description of the support policy for Microsoft programs that are running in a Microsoft SoftGrid Application Virtualization environment.

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