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Aug222006

Sky-Click: Web Call centre solution

SKY-Click is a 100% web-based and easy to use call centre solution based on Skype. Implementation and usage is simple and quick. SKY-click enables free PC to PC and cheap PC-to-Phone communication between a company and its customers. It allows the seamless integration between a company’s website, its customers and its call centre.

When a customer surfs a company’s website he has the possibility to press a “Click to Call” button that initiates a call or video call with the company’s call centre or the relevant expert. One of the most interesting elements of SKY-click is its simplicity and ease of use. The service can be set-up online for instant and free testing and does not require any additional hard- or software investments. It all runs on a company’s existing infrastructure of computers with free Skype installed. All you have to do to use the SKY-click call centre is to download the SKY-click Agent Console to your agents’ computer. The administration is all done on a web-based interface which makes SKY-click probably the first virtualized call centre solution. Continue reading…

Sky-click

Sky-Click: Web Call centre solution

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