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Outlook Configuration Analyzer Tool; UR1 for Exchange Server 2010 SP2; UR21 for Dynamics CRM 4.0; FAQs for Dynamics CRM Mobile; CRM and Data Analysis Create Profitability

The Outlook Configuration Analyzer Tool (OCAT ) provides a quick and easy method to analyze your Microsoft Office Outlook profile for common configurations that may cause problems in Outlook.

“This report includes many parameters about your profile, and it highlights any known problems that are found in your profile. For any problems that are listed in the report, you are provided a link to a Microsoft Knowledge Base (KB) article that describes a possible fix for the problem,” explains Microsoft. If you are a Help Desk professional, you can also export the report to a file. Then, the report can be viewed in the Outlook Configuration Analyzer Tool on another client computer where the tool is installed.

You can download Microsoft Outlook Configuration Analyzer Tool Download Center.

The “Update Rollup 1 for Exchange Server 2010 SP2” is now available for download, and contains a number of customer-reported and internally found issues since the release of RU1.

This update rollup is highly recommended for all Exchange Server 2010 Service Pack 2 customers.

See KB 2645995: Description of Update Rollup 1 for Exchange Server 2010 Service Pack 2′ for more details.

Download Update Rollup 1 for Exchange Server 2010 Service Pack 2 (KB2645995) here.

“Microsoft Dynamics CRM 4.0 Update Rollup 21” released on Thursday, February 9, 2012, contains updates for the 40 supported Language Packs. Prior to installing the Update Rollup 21 Language Pack, you must install the original Language Pack.

  1. Download the Update Rollup 21 Language Pack
  2. Install the Update Rollup 21 Language Pack
  3. De-provision the Language Pack
  4. Re-provision the Language Pack

The links below will take you to the necessary information about Update Rollup 21:

Following, last week’s, release of Dynamics CRM for mobile devices powered by platforms such as Android, BlackBerry, iOS and Windows Phone. Microsoft has published a FAQ to answer some of the queries that users might have.

In the said FAQ, Microsoft notes that “Microsoft Dynamics CRM mobile will be available for a starting price of $30 per user per month.”

“Keep in mind that you have the flexibility to choose who within your organization will get mobile access. Depending on your budget, you may want to roll out mobile access to all of your CRM users or just grant it to a select few who will see the most benefit. It’s completely up to you,” Microsoft also explains.

At the same time, Microsoft promises increased security for organizations’ data and says that there will be an off-line mode for companies to take advantage of.

For more detailed information, refer this FAQ, or the Preview Guide that Microsoft published for it.

A Dynamics CRM system should show you more information about your customer relationships sales, service, operations and otherwise. You should be able to use the data in your CRM to make more informed business decisions and increase profitability. In this regard, Microsoft explains:

  • Easy to Read Insight: Dashboards, Key Performance Indicators (KPIs), and Outlook integration…oh my! Microsoft Dynamics CRM works with the systems you already have in place, so it’s easy to incorporate the important business information into your everyday insight.
  • Connecting the Dots of Sales and Marketing: Your company becomes more profitable when your various departments can work together. Sales and marketing can be a power duo and Microsoft Dynamics CRM is the catalyst.
  • Customer Management Made Easy: Managing customer issues is no easy task and it takes a lot of in-depth data to resolve some problems. The worst situation is when a customer calls in for support, gets passed along to various service reps, and has to start over with their issue during every transition.

Microsoft posted a fix about a issue discovered in the Visual Studio 11 Application Lifecycle Management Developer Preview Virtual Machine,

“the SQL Express instance in the virtual machine expired this week. This manifests itself in a at least a couple of different ways. For example, the Fabrikam Fiber sample application will fail:”

Brian Keller explains, the fix is quite simply to start the SQL Express service after you boot up the virtual machine. By the time you get to your desktop, the date and time task will have already run and you can simply start this service manually and the SQL Express trial will think that you’re still within your trial period.

From Control Panel -> Services, right-click on the SQL Server (SQLEXPRESS) instance and manually start it. Or if you prefer the command line, simply run net start MSSQL$SQLEXPRESS.

After you perform these steps manually, just take a snapshot of this virtual machine in Hyper-V. “That way you can complete any of the hands-on-labs / demo scripts and always roll back to a known “clean” state if you need to. Just remember that if you reboot this virtual machine you will need to manually run these steps again, or invest in automating this process,” Brian added.