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Microsoft transitioning from USENET Newsgroups to Forums

On June 1, Microsoft “will be progressively “closing newsgroups” and helping active newsgroups users migrate their discussions to refreshed Microsoft forums that include Microsoft Answers, TechNet and MSDN. This decision was made in an effort to provide the best community and support resources and experience to our customers with social features and functionalities that address their feedback and needs,” announced Microsoft. “Newsgroups run on an outdated and discontinued platform that’s no longer supported, making them vulnerable to spam & other usability issues. As a result of our continuous investment in community and the rise of social media, growth in our forums has been consistently increasing since their launch. Today, we see more than 15 million customer visits per month in Microsoft forums with average growth of 12% month-over-month. Community participation in newsgroups has declined by 48% in last fiscal year. Moving to forums aligns the end user experience with current market trends, reduces number of redundant support resources with centralized, searchable content, allows users to identify content contributors across forums, and makes contributions more broadly available and impactful. Forums are also moderated by Microsoft to ensure content is accurate and to encourage richer conversations,” explains Microsoft.

More info: Microsoft forums

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