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Microsoft Teams Evolve as Primary Client for Intelligent Communications in Office 365

Taking its intelligent communications a step further, Microsoft introduces calling feature in Teams, thus making it the primary client for calling and meetings in Office 365.

As part of the release, Microsoft also added meetings capabilities as well as data and insights from Microsoft Graph into the Microsoft Teams, along with a strong roadmap of innovation to empower teams to achieve more.

The new calling capabilities provide full featured dialing capabilities, complete with call history, hold/resume, speed dial, transfer, forwarding, caller ID masking, extension dialing, multi-call handling, simultaneous ringing, voicemail, and text telephone (TTY) support.

Here is how to use calling feature in Teams:

First make sure to have a Phone System (formerly Cloud PBX) by adding it your Office 365 plans, if your are not a subscriber of Office 365 E5, which already has it included. Once it’s available, you can subscribe to a Calling Plan (formerly PSTN Calling) for number of users in your organization.

Once done, together the calling plan and phone system in Office 365 create a phone system providing each users a primary phone number to make and receive phone calls to and from outside the organization.

This solution will be rolling out over the next few hours and you can expect it soon coming to your tenant.

To learn more about the calling in Teams, review this quick start guide.

Calling in Microsoft Teams

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