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Aug102010

Microsoft Services ‘Premier Mission Critical’ Add-on and Enhanced Mission-Critical Services For Customers Announced

Microsoft Services announced enhanced mission-critical capabilities for customers with business-critical solutions, and the availability of an expanded “Premier Mission Critical” add-on designed to help customers tackle the support requirements of their most demanding solutions. An add-on to Premier Support, Premier Mission Critical provides a service and support program, with services spanning from solution validation and architectural reviews to proactive services and problem resolution resources.

Premier Mission Critical helps enable customers: • Manage risk and optimize support through solution validation and architectural reviews • Attain and maintain continuity by working closely with Microsoft Solution Engineer who facilitates and orchestrates proactive services, remediation, problem resolution and knowledge transfer • Utilize fastest response times available from Microsoft to get their business back up and running as quickly as possible if an incident occurs.

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