Microsoft Service Desk is Microsofts first helpdesk application, fully based on ITIL principles. It will host it’s one database that can be ‘fed’ with information from SMS and MOM. I came across some info that the SD product team is concidering to make it possible to use SMS 2003 SPx in combination with SD.
Here is some info on the release schedule. SD is planned to go RTM at the end of this year, so for some techies this will be ‘the most wonderfull time of the year’!
Beta 1: December 2006, TAP is running
Beta 2: end of April 2007
Release candidate: beginning of July 2007
RTM: December 2007
Microsoft Service Desk, Timeframe, Helpdesk, Application