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Microsoft Dynamics CRM recognized as Leader by Gartner Inc. and Forrester Research Inc.

Microsoft announced that “Dynamics CRM has garnered recognition as a Leader from Gartner Inc. and Forrester Research Inc.: Forrester acknowledged “Dynamics CRM for offering a flexible customer service solution, earning a Leader position in The Forrester Wave: CRM Suites Customer Service Solutions, Q3, 2010 (July 2010) report,” while Gartner placed it as a “Leader in the Magic Quadrant for Sales Force Automation (July 2010) report.”

“We provide a strong vision and a road map of ongoing innovation to help customers get maximum return from their CRM investments,” said Brad Wilson. “With upcoming Dynamics CRM 2011, customers will reach new levels of productivity and collaboration with a low total cost of ownership, and partners will unlock new opportunities with a single development environment for cloud-based and on-premises deployments.”


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