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Microsoft Dynamics CRM: Q4 2011 Service Update Roadmap; Getting Started ‘Articles & Video’ Resources

Microsoft Dynamics CRM is moving to a rapid innovation cadence where additional capabilities for Microsoft Dynamics CRM (both Online and on-premises) are delivered in releases targeted for the Spring (Q2) and Fall (Q4) of each calendar year, announced Reuben Krippner, Product Management Lead, Microsoft Dynamics CRM.

The first of these releases will be the Q4 2011 Service Update.

Krippner said, “to ensure our customers and partners have advanced visibility on upcoming capabilities, we’ve published a Release Preview Guide. This document provides details of new features and enhancements to be delivered (summarized in the diagram below). The Release Preview Guide for the Dynamics CRM Q4 2011 Service Update is available here.”

Microsoft Dynamics CRM Q4 2011 Service Update

He said, “As we look towards the Q4 2011 Service Update and over the longer term, Microsoft is committed to delivering on our “Dynamic Business” vision and will continue to invest in delivering a solution that”:

  • Drives maximum user productivity
  • Delivers business insight and collaboration for every role within an organization
  • Enriches the core sales, service and marketing capabilities of the organization
  • Provides a flexible and scalable business solution framework

“Customers who’re seeking longer-term roadmap guidance we provide a Statement of Direction whitepaper shortly after each new release so that you can understand the broad areas of investment in Dynamics CRM over a 6-24 month timeframe,” added Krippner.

Microsoft also published Dynamics CRM articles includes links to Quick Start guides, videos, and other articles that provide a quick overview of various areas of Dynamics CRM, and also help you bring in and manage your data in Dynamics CRM.

You can watch the video right below:

Create and run reports (CRM On-premises users)

Create and run reports (CRM Online users )

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