We previously reported that some users of Microsoft’s Windows Live Messenger service have this week found themselves unable to connect. If a user with a “mac.com” e-mail address attempts to sign on to Messenger, the client software would display an error message, informing them that they need to change their address to resume service. We’ve now received word from Microsoft indicating that the issue was due to an internal error that has now been corrected, and users should no longer experience the problem.
Officials told MacNN on Friday that it recently became aware of an “internal error during routine testing that resulted in customers using .Mac domains being asked to change their e-mail address in order to access to their Windows Live IDs.”
“A Windows Live ID is the sign-in and password that customers use to access Windows Live Messenger, Hotmail and other Microsoft online services,” the company said in a statement. “Access to Live IDs has been restored to our customers who use .Mac domains. We regret any inconvenience this caused for our customers.”
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