Back in 2008 Microsoft launched a new initiative “Microsoft Anwers” designed to bridge users with Microsoft Employees and a community of the software giant’s MVPs as well as technical users. Since the, Microsoft Answers has grown tremendously in just a few years.
According to statistics from the software giant, Microsoft Answer now provides, well, answers to over 500,000 questions per day.
Consumers can engage directly with Microsoft support engineers and technical enthusiasts, and this is the direction in which the software giant wants the site to evolve, focusing on the power of the community that was formed around it.
“We see Microsoft Answers as less of a support site and more of a community supported by users and experts, only some of whom happen to work at Microsoft,” revealed Barbara Winter, senior program manager for Microsoft Answers.
“We’re really trying to connect peers and enthusiasts and experts in a way that encourages users to own their experience and see each other as resources.”
Ronnie Vernon former heavy equipment instructor gets to spend his days doing exactly what he likes to do. So each morning he fires up his computer, heads to the Microsoft Answers site, and settles in for a long day answering questions about Windows. Vernon can’t quite explain why he spends up to 12 hours a day offering strangers tech support.