At a press conference in San Francisco, Microsoft shared its vision for business applications revealed two upcoming key improvements that bring Artificial Intelligence (AI) and Mixed Reality to Dynamics 365 applications.
The company introduced a series of new AI-infused applications, plus two mixed-reality applications to Dynamic 365 suite of business apps.
Microsoft also announced the upcoming availability of Dynamics 365 CRM and ERP releases slated for an October 2018 launch.
New Dynamics 365 AI offering leverages the power of Microsoft Power BI, Azure, and the Common Data Service to offer out-of-the-box insights and guide to make informed decisions.
Dynamics 365 AI for Sales, available in public preview from October 2018, will help salespeople to better prioritize their time, offer insights into sales teams performance detailed analysis of sales pipeline, as well as insights into how to better coach sales teams.
The teams can leverage technologies, such as call sentiment analysis and warnings about deals being at risk to take proactive actions.
Dynamics 365 AI for Customer Service, by using AI and natural-language understanding technologies offer automatically generated insights to guide workers to take action.
The app also supports out-of-the-box virtual agents without writing any code and helps in lowering support costs while offering delightful customer experiences.
Microsoft said they will provide a domain-specific bot for customer service available with AI for Customer Service.
Finally, Dynamics 365 AI for Market Insights allows “marketing, social media, and market research teams to make better decisions with market insights”.
Both the above apps will be available in preview this fall.
The company also shared a video that showcases an example of the power of AI in customer service organizations:
In the Mixed Reality, the company added two new applications, including Dynamics 365 Remote Assist and Dynamics 365 Layout.
Remote Assist as the name suggests aims to help first-line workers to quickly triage issues with someone via mixed reality. Customers could use Microsoft’s Common Data Service (CDS) to enable Remote Assist to leverage work-order data from Dynamics 365 Field Service on-site.
In the video below, you can see someone is working in a lab and gets an error. Requiring assistance from someone with more ability, she puts on her HoloLens and calls someone, who helps her to fix things almost virtually.
The layout is a spatial-planning app for designing workspaces. Users can visualize room layouts in real-world scale and place things on top of virtual areas before starting to build.
Using Layout, customers can resize and rotate 3D models to edit layouts on the fly.
Here are the two videos giving a sneak peek into the mixed reality:
All these new features will be available as part of the Dynamics 365 October 2018 update. The Power platform will be generally available on Oct. 1.