In Jan 9 Dynamics CRM Online 2016 Update 1, Microsoft introduces Learning Path authoring, which help people to discover new features and become familiar with new forms or business processes at their own pace right from the app.
Content you create can be published across organizations, as well as exported from one organization and imported into another. In nutshell, it allows you to deliver custom content specific to role assigned to a user, and publish different content to different organizations within your deployment. “This can help you reduce training time and costs and enable your users to quickly become productive using Dynamics 365 (online),” writes Microsoft.
For example, “on a given page, screen, form, or view, you can display different Help content for sales people vs. customer service reps,” explains dynamics team. Additionally, you can also display different content for same role in different organizations. “You can even localize content in different languages for different users and organizations.”
Watch the following short video about Learning Path:
To learn more about creating Learning Path guided help,
See this Create your own guided help (Learning Path) for your customers HERE, or visit Dynamics 365 Help & Training site, or Dynamics 365 Setup & Administration site for more great content, including videos and eBooks.