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HP Insight Remote Support: ‘no phone calls’ remote support for SMBs

HP extended its HP Insight Remote Support software family to provide simple, reliable and around-the-clock remote support for small and midsize businesses (SMBs). The new software provides a direct link between SMBs and their HP solution providers, delivering continuous, automated and secure remote event monitoring and fault detection services. HP Insight Remote Support generates service dispatches for hardware issues detected on HP servers and storage, without the active involvement of staff or support phone calls. As a result, customers avert potential disruptions, saving time and money through faster issue resolution and reduced infrastructure downtime.

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