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How Microsoft make decisions about new Hotmail features?

At Hotmail, “we feel a strong sense of responsibility to over 360 million people who use our service each month to provide them a high quality & consistently performing email experience so they can stay productive all day, every day. From a development standpoint, our goal is to deliver solid, scalable improvements that make “doing email” more efficient. Our challenge is that Hotmail serves just about every type of user, from busy moms to young professionals, from kids to grandparents, and we do so in nearly every country around the world. In fact, 85% of our users are outside US. With all this diversity, deciding what to build can get complicated. So, to help us decide what to build, we ask lots & lots of people what they want, and then analyze the results to find meaningful patterns,” writes Mike Schackwitz. The video features members of Hotmail team involved in product planning and gives an overview of our planning process:

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