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How Microsoft listens and responds to customers? Whitepaper

Microsoft recently published a whitepaper titled “How Microsoft listens and responds to customers” citing Windows Home Server team as an example. The Customer and Partner Experience site provides an overview of Microsoft’s company-wide system of measuring our efforts to encourage strong customer focus from senior executives down through the entire employee base.  An excerpt from the whitepaper: “Microsoft Connect: A Product Feedback Community When it comes to understanding how Microsoft products perform in real-world situations and identifying ways that we can improve our products, there’s no better barometer than immediate feedback from customers and partners. To enable this, we have consolidated many of our listening systems into Microsoft Connect, a centralized feedback platform for product teams that enables customers and partners to interact directly with Microsoft developers and product managers.”

DownloadHow Microsoft listens and responds to customers (pdf)

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