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Google My Business Upgrading ‘Communications Manager’ Role to Site Manager

Google My Business has announced an upcoming update that will result in an upgrade of the “communications manager” role to “site manager.”

The newly named “site managers” will also be getting several new permissions in the next few weeks.

Google says these changes have been made on user feedback, “Based on your feedback to enhance the role of communications managers on Google My Business, communications manager will be renamed to site managers,” wrote GMB team.

Users who were designated as a communication manager in GMB are now capable to perform following tasks as site managers:

  • Create posts to promote events, share news, and more.
  • Update business hours, address, and phone number.
  • Manage information about amenities (e.g. free WiFi).

In GMB every listing has following three types of users: owners, managers, and site managers.

Owners are capable of adding users, share management of a listing with multiple people, while managers with capabilities of an owner are derived of sensitive tasks like removing the listing or managing access to it.

Site manager, which the lowest level helps in managing business listing and interacts with customers, publishes posts and photos and responds to reviews on behalf of local listing.

Google has provided a chart of permissions of all three types of users roles in a listing:

Google My Business Users Permission Chart

These changes involving an upgrade of communications manager to site manager will be happening over the “next few weeks.”

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