Google has launched a new functionality that enables business owners to report any fraudulent activity found related to businesses on Google My Business and Google Maps.
A new site launched today, let users report about the spam-related issues, like a business name, phone number, or URL that leads to fraudulent practices on Google Maps and My Business.
Users can do so by filling out this form which will submit the complaint to the Google My Business team.
Once submitted, the complaint will be reviewed in accordance with Google’s guidelines for representing businesses on Google Maps.
A screen shot embedded under this post shows how the new Google Business Redressal Complaint Form looks.
Now that this new system in place, Google has decided to close the spam board section on its community forum.
Here are some more information about the new complaint form:
An administrator on the Local Search forum has managed to get few more details about the new form stated:
Users will get a generic response after the complaint is processed. Google will not offer specific details about how it handled the complaint report, if the user is not managing that business.
When submitting a complaint report, business can choose to remain anonymous by placing “NA” in the fields they don’t want to divulge details.
Users can use a “spreadsheet upload” option on the form to report multiple locations at the same time.
Google doesn’t allow the form to be used to report fake reviews. Users, however, can send those complaints to Google’s social support on Twitter or Facebook.
These complaints can be directed to @googlemybiz or at https://www.facebook.com/GoogleMyBusiness/.
A team member will respond in next 1 to 5 business days after they contacted using any of the above two options.
In other GMB related news, Google now allows making reply to reviews on Google Maps on the desktop.
A GMB listing owner now have an ability to reply to reviews directly from their business profile on Google Maps desktop.
Additionally, Google has published tips on how people should respond to negative reviews, refer to this helps page.
“Positive or negative, reviews are an opportunity to identify areas to improve the consumer experience.”
Finally, those who are seeking information on Local Guides, can head over this page.
Local Guides, is a global community that writes reviews, share photos, answer questions, add or edit places, and check facts on Google Maps.
Google Business Redressal Complaint Form: