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Google Apps: Mobile Device Management Now Available at ‘no extra charge’; 24 x 7 Phone Support – Google BigQuery Service Gets Improvements

On May 201 during the 2010 Google I/O, Google BigQuery Service for large-scale internal data analytics was introduced. Today Google released some improvements:

  • “We’ve added a graphical user interface for analysts and developers to rapidly explore massive data through a web application.
  • We’ve made big improvements for customers accessing the service programmatically through the API. The new REST API lets you run multiple jobs in the background and manage tables and permissions with more granularity.
  • Whether you use the BigQuery web application or API, you can now write even more powerful queries with JOIN statements. This lets you run queries across multiple data tables, linked by data that tables have in common.
  • It’s also now easy to manage, secure, and share access to your data tables in BigQuery, and export query results to the desktop or to Google Cloud Storage,” reveals Ju-kay Kwek, Product Manager.

Google BigQuery Service

Google AppsIn other Google news, Google announced that starting today, “comprehensive mobile device management is available at no extra charge to Google Apps for Business, Government and Education users.”

“Organizations large and small can manage Android, iOS and Windows Mobile devices right from the Google Apps control panel, with no special hardware or software to manage,” reveals Hong Zhang, Software Engineer.

Adding Zhang says “IT administrators can now see a holistic overview of all mobile devices that are syncing with Google Apps, and revoke access to individual devices as needed.” Organizations can also now define mobile policies such as password requirements and roaming sync preferences on a granular basis by user group.

mobile device management now available to Google Apps for Business, Government and Education

Also, “administrators now have the ability to gain insights into mobile productivity within their organizations, complete with trends and analytics.”

Finally, updated “Google Apps Device Policy app for Android” provides users with more transparency about information available to administrators, and includes support for Android 4.0, Ice Cream Sandwich, Zhang added.

mobile device management in Google Apps for Business, Government and Education

In a seprate blog post, Jocelyn Ding, vp, Google Enterprise Operations announced a 24x 7 suuport for Google Apps.

“We now provide 24 x 7 phone support to small, medium, and large Google Apps for Business customers for all issues affecting the core services. Our customers may also receive support through our web-based support portal, online help forms, and online help center. All support cases are handled directly by trained Google Apps experts,” stated Ding.

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