When Jeneane Sessum logged into her Gmail account on the afternoon of Oct. 27, she was greeted with a horrifying sight: an empty inbox.
A Gmail user since 2004, Sessum, a social media consultant and writer in Atlanta, had thousands of messages there, enough to use up almost 30 percent of her allotted storage space.
Because Gmail is her primary work and personal e-mail service, Sessum lost many important messages, including some she needed at that moment for a project.
Days earlier in Chicago, Jessica Squazzo, a writer and editor, accessed Gmail and stared at her computer screen in disbelief: All messages from 2007 had disappeared from her inbox.
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