Gartner Inc. published its MarketScope for Enterprise IM and Presence (Gartner Research, David Mario Smith, July 5, 2011,) report, where Microsoft received a ‘Strong Positive’ rating for “Deployment Options: On-premises and cloud-based SaaS” category.
Microsoft Lync brings people a new connected experience that transforms every communication into a conversation that is more collaborative, engaging and accessible from almost anywhere. Lync includes instant messaging, audio and video conferencing and presence capabilities, and is available as an on-premises solution or in the cloud with Microsoft Lync Online.
Lync has enhanced mobile support, with mobile phone clients provided for iPhone, Android, Windows Phone and Symbian devices by Microsoft, and for BlackBerry devices by RIM. Although Lync now has expanded telephony functionality, such as E911 support, and high availability, many customers initially deploy only IM, presence and Web conferencing capabilities across the organization, preferring to migrate users from PBX systems over time.
Market data shows that Microsoft, as it did with OCS, is tying Lync closely to Exchange for email and SharePoint, making it an infrastructure decision. This fuller offering also makes it difficult for other vendors to compete with.
Microsoft’s momentum in the email market gives it strong leverage for Lync. Challenges for Microsoft will include closing the gap between its on-premises functionality and what is available in its cloud offering. Gartner clients are increasingly considering Microsoft’s cloud options for IM and presence capabilities.
Learn why Gartner rated Microsoft ‘Strong Positive’; the full Gartner report can be found here.