Facebook launched a new “Support Dashboard” for tracking reports such as bullying, hate speech, identity theft, and spam until they’re resolved.
The Support Dashboard is gradually rolling out to the Account Settings menu starting today with Facebook initially, including reports of photos and timelines, and more such reports are planned for furture incorporation.
Facebook says the encourage their more than 900 million users to report content to the company that violates its Community Standards. These reports enable our team of review professionals to quickly and effectively remove abusive content from Facebook.
“From your Support Dashboard, you can see if your report has been reviewed by Facebook employees who assess reports 24 hours a day, seven days a week, in dozens of languages. This feature also alerts you when a decision has been made about a report. Once a report is addressed by Facebook’s User Operations team, you will receive a notification that your report has been reviewed or you can go directly to the Support Dashboard in your account settings,” explains Facebook.
Facebook says, in addition, the Support Dashboard gives people more of an understanding of why action was or was not taken. Because Facebook is a diverse community, it’s possible that things people post can be disagreeable or disturbing without meeting the criteria for being removed. If the content is not removed, the reporter also has the option to message, unfriend or block the person who posted the content.
Under “Learn More,” next to the reports, people are directed to the section of our Community Standards that applies to their specific report.
In March last year, Facebook also launched a product called “social reporting” to allow users to both report something to Facebook and engage a member of their community to help resolve the conflict.