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Facebook Set up ‘Improved Responsiveness to New Bugs and Real Action’

Facebook have set up a new mechanisms to triage and track the bugs that the users report. “The most significant change you’ll see is improved responsiveness to new bugs and real action on our substantial backlog.We’ll report our progress against bugs every week on Friday, so you can see the progress we are making together,” said Facebook.

In the past 7 days:

  • 109 new bugs were reported in Bugzilla
  • Of these, 15 reproducible bugs were accepted (after removing duplicates)
  • 2 bugs of these bugs were fixed, with 12 reported bugs fixed overall
  • As of today, there are 4,514 open bugs in Bugzilla

“We know bugs have been a frustrating part of Platform. We also know that our response has been slow (if at all). We’re committed to changing that. If you filed a bug in the past, we’ll respond. If you log a bug in the future, you’ll receive a quick response. We’re triaging newer bugs first, so if you’ve an issue blocking you, please open a new bug with a link to the old one,” Facebook noted.


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