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Exchange 2010 SP1 Rollup 3 Sending ‘Duplicate Messages’ to BlackBerrys Smartphones

Microsoft notifies that Exchange 2010 SP1 Rollup 3 is resulting in sending duplicate messages to BlackBerrys.

Microsoft says, “We’ve received notification of an issue impacting some customers which have RIM BlackBerry devices connecting to an Exchange 2010 SP1 RU3 environment. At this stage we’re actively working with RIM to identify the exact scenarios in which customers are reporting this issue in order to narrow down the root cause of the problem and identify a suitable resolution for it.

As a precautionary measure we’ve deactivated the download page for Exchange 2010 SP1 RU3 until we can identify the appropriate next steps.

“If you’re a customer seeing duplicate messages being delivered when an email is sent from a BlackBerry device and you’ve RU3 installed within your Exchange 2010 environment, our recommendation is to contact Microsoft Support for assistance in troubleshooting the issue you’re experiencing.”

“Our recommendation at this time for all customers is to hold off deploying RU3 until we have identified and resolved these issues. If you’ve already deployed RU3 and you are not seeing any issues within your environment, our recommendation is to leave RU3 in place at this time,” Microsoft said.


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