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Corrective Steps to Resolve Issue with (KB2412171) for Microsoft Outlook 2007

On December 14, Microsoft released an update (KB2412171) for Microsoft Outlook 2007. Microsoft informs that “We’ve discovered several issues with the update and want to inform you about problems you might encounter and what corrective steps we recommend. As of Dec’16, this Outlook 2007 update has been removed from Microsoft Update.”

The three issues identified in the December 2010 update for Outlook 2007 are as follows:

If you’re experiencing any of the listed issues with Outlook 2007, it’s recommend that you uninstall the Dec’10 update by doing the following:

Uninstalling KB2412171 on Windows 7 or Windows Vista

  1. Click Start, then click Control Panel.
  2. Click Programs, then under Programs and Features, click View installed updates.
  3. Click entry for KB2412171, then click Uninstall.

Uninstalling KB2412171 on Windows XP

  1. Click Start, then click Control Panel.
  2. Click Add or Remove Programs, then make sure that Show Updates check box is selected.
  3. Click entry for KB2412171, and then click Remove.

Note for Office 365 Beta customers: You don’t need to uninstall this update. The listed folder switching and AutoArchive issues don’t apply because Office 365 accounts are Exchange Server accounts. However, the issue with SPA when connecting to non-Exchange Server accounts that don’t support SPA does apply. In this case, turn off the SPA option by doing the following:

  1. In Outlook, on Tools menu, click Account Settings.
  2. Select your account, and then click Change.
  3. Clear the Require logon using SPA check box.


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