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Changes to Professional Level (Non-Premier) Support Model for after hours support in US and Canada

On March 24, 2009 the Professional level “Enterprise Platforms Support” business at Microsoft will transition to a call-back model for all After Hours Professional support incidents in the United States and Canada. As an alternative to opening a support incident via phone, you can use Online Support Submissions process. For more information on this change, please refer to the following web page on the Microsoft Support site, reports Hameed.

For more information on contacting Microsoft Product Support, please refer to the following resources:

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