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Apple refuses to return stolen iPhone, to owner due to lack of police report

Several weeks, after a iPhone owner lost her pone on the subway in New York city, after which the victim promptly called the police who searched the area to no avail, has received an email from AT&T notifying her that someone had filed a request for to replace her broken phone through Apple Care. Her email was linked to the serial number of the phone so she received all messages regarding service and warranty work. After hours spent on the phone with Apple and AT&T she was notified since a police report was never filed she doesn’t have sufficient evidence to get her phone back. Despite the fact that she went to the precinct and had the authorities call Apple to verify her story, “Apple stuck to its guns. To Apple, she has no real way of proving that she is still the owner of the phone. Apple has refused to act on her behalf and instead chose to honor the warranty agreement,” reports Consumerist. So, the moral of the story is, when your iPhone gets stolen, first thing to do is, lodge a police complaint.

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