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7 Things To Know About Windows Phone 7 by Microsoft EMEA Customer Support Team

Microsoft’s EMEA customer support teams published the following list of “7 things to know about Windows Phone 7”, which’re some of the most frequently raised questions that they get:

  1. Failed Initial Registration of WinP7 – if you get a failure with your initial phone registration for a Genuine Windows Phone due to something like a missing or invalid product key then a simple call to your local Microsoft Customer Service centre should be able to help, or you could try the hardware manufacturer direct
  2. How do I import my Outlook contacts to WP7 if I amn’t running Microsoft Exchange?First you’ll have to move those contacts to a service such as Windows Live, Google or Facebook, Check out KB 245811 for more detail
  3. My WP7 isn’t detected by my PC?While there’re several things to try the easiest step is to plug USB cable into a different USB port or a port directly on PC (not a hub). The additional steps are documented in KB #410180 WP7 isn’t detected by my computer and/or the Zune software or KB 953933 How to troubleshoot errors in Windows Device Manager for Zune player or phone
  4. I have Multiple Live ID’s which one should I choose?You can easily walk through the ID Wizard if you’ve multiple Live ID’s. Additionally, if you’ve an existing email address you can link that address to a new Live ID and continue to use their current email address. More info: Which Live ID should I use? and the actual Live ID Selection Wizard
  5. Country Settings don’t match with my Live ID.So this’s a real PITA if the location setting for your Live ID doesn’t match the setting for your computer. You may’ve to create a new Live ID with appropriate region and then create a new Zune account. Changing the region of your existing Live ID willn’t correct problem. More info: here You receiving an error while signing into Zune Software that your location setting doesn’t match the settings for your computer. KB 245829
  6. How can I change Live ID assigned to my WP7 Phone? in order to change Live ID used to access features like Marketplace, Xbox LIVE, and Zune Pass from your WP7, you’ll need to reset your phone to its original factory settings. Resetting your phone to original factory settings will erase your personal content, including apps that you purchased and downloaded, photos, videos, and music, and will restore the phone to its original factory settings. You mayn’t be able to transfer purchased content to a different Live ID. More info: How do I change Live ID I’m using in WP7? KB 2430020
  7. How can I expand Secure Digital (SD) card in my WP? Some WP7 devices have a SD card that’s used to expand the amount of storage space on the phone. However you shouldn’t remove the SD card in your phone or replace it with a new one because your WP won’t work properly. Existing data on the phone may be lost, and that SD card can’t be used in other devices or WP. More info: WP7 Secure Digital Card Limitations


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