Zendesk, which offers a Web-based help desk online ticketing system for customer support has crossed the 5,000 customers milestone, and recently added a functionality to its support platform with a deep Twitter integration. The company is now partnered with “LogMeIn,” a provider of SaaS-based, remote-connectivity technology, to bring remote support to Zendesk’s software.
The partnership gives IT help desks and support staff the ability to launch remote support sessions with LogMeInm’s Rescue directly from a Zendesk ticketing interface. Support technicians can collaborate with customers in real time to quickly diagnose and resolve issues by viewing and controlling a user’s computer or smartphone, on-demand. And reps can input ticket details from LogMeIn sessions directly into the Zendesk tickets, including timestamps, chat logs, notes, as well as any custom fields and survey answers.