Yahoo! said that “it’ll offer world-class customer care services for future Arabic-language versions of Yahoo! products, plus support in eight more languages: Spanish, German, French, Italian, Turkish, Polish, Romanian, and Russian.”
Yahoo!’s customer care services will be operated by IBM out of its service delivery center in Cairo, Egypt. Initial support for Arabic, French, German, Italian, and Spanish will grow to encompass the languages of Turkish, Polish, Romanian, and Russian through the recruitment of a significant number of multi-lingual Egyptian service professionals.
“The services delivered from this center will help Yahoo!’s Middle East, North African, and European users benefit from the talent pool and customer care solutions deployed here. It’ll provide them with best-in-class user experience and customer services that’re an industry benchmark,” said Amr Talaat, IBM Egypt.