If there's one word to describe Windows Vista users, that word is frustrated, said the head of a national chain of computer support centers today.
How frustrated? "Wait for six months after Vista SP1 [Service Pack 1] appears before moving to Vista," recommended David Milman, CEO of Rescuecom Corp., which operates a chain of IT support franchises. "Microsoft certainly does need to address Vista's problems [with SP1], but we're telling customers to stay with XP for at least the rest of 2007 and through much of 2008 if SP1 is delayed to the start of that year."
Milman based his advice on a sampling of the calls taken by Rescuecom outlets nationwide. Of the 2,500 calls for service, 4.5% overall were related to Vista, slightly under the estimated 5.4% market share enjoyed by Microsoft Corp.'s newest operating system. When small business customers contacted Rescuecom, however, 7% of the time they were dialing because of Vista.