Voicemail is a relatively mature technology. Yet voicemail is a critical communication tool for most workers. Given the right strategy, it can go from a basic service to a productivity-enhancing tool. One way to do this is to treat voicemail as just one more messaging modality. It is then possible to manage it using the same tools administrators and users know from email. A universal inbox is also the foundation for delivering advanced voicemail features across devices and platforms. Microsoft calls this capability Unified Messaging. Exchange Server is the key technology that enables it. Exchange Server 2010, delivers voicemail functionality engineered from the ground up to improve productivity while helping you reduce the cost and complexity of your voicemail system.
This whitepaper details the value that Exchange 2010's Unified Messaging capabilities offer to empower your users, reduce cost and manage risk by replacing your voicemail system.
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