A while back Sean Christensen facilitated a series of Service Manager Deep Dive sessions for partners and customers on specific capabilities within Service Manager. Enjoy video after the jump.
Incident & Problem Management Deep Dive
SCSM Deep Dive Session Incident Management 2.8.11
SCSM Deep Dive Session Change Management 2.8.11
SCSM Deep Dive Session CMDB and Connectors 2.8.11
SCSM Deep Dive Session Datawarehouse and Custom Reports 2.9.11
SCSM Deep Dive Session Customization 2.9.11
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