As your business needs change, you might want your Microsoft Dynamics CRM implementation to do more. Solutions are add-in software that helps you fine-tune Microsoft Dynamics CRM Online for your unique needs. You can create your own solutions for Microsoft Dynamics CRM Online.
If you do not have a technical person or business analyst available to add the functionality you need, you can go online to Microsoft Dynamics Marketplace and find available solutions, or find a partner to create a new one. After you decide which solutions you want, you'll find that they're simple to install, and that no further customization is required. But you can further customize your solution if you want to.
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