System Center Service Manager Exchange Connector

The System Center Service Manager -- Exchange Connector connects Service Manager to Exchange for processing incoming emails related to incidents and change requests.The emails can update the incident action log or change the status of an incident to resolved or closed. Incoming emails with special keywords allow a change request reviewer to approve or reject […]

The System Center Service Manager -- Exchange Connector connects Service Manager to Exchange for processing incoming emails related to incidents and change requests.

The emails can update the incident action log or change the status of an incident to resolved or closed. Incoming emails with special keywords allow a change request reviewer to approve or reject a review activity and activity implementers can mark activities assigned to them as completed. The SendEmail solution allows analysts to send messages to users via email from the console.

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Deepak Gupta is a IT & Web Consultant. He is the founder and CEO of diTii.com & DIT Technologies, where he's engaged in providing Technology Consultancy, Design and Development of Desktop, Web and Mobile applications using various tools and softwares. Sign-up for the Email for daily updates. Google+ Profile.