“System Center Remote Operations Manager (ROM) 2007. ROM, scheduled to RTM later this month, is a new product from the Microsoft System Center family that enables solution providers to more effectively and proactively monitor, control, update, and manage their mid-market customers’ distributed infrastructures from a secure remote console.
Specifically, Remote Operations Manager with System Center Essentials at the customer end-point:
- Creates a business advantage for IT service providers by enabling them to customize monitoring policies, configure and patch customer IT environments without interrupting users or network service, and providing access to expert knowledge for managing Windows platforms, applications and workloads.
- Provides increased security and reliability by establishing a single aggregate view of customer health status and quickly resolve issues when an alert is raised.
- Enables the customer to transition from reactive in-house troubleshooting to proactive outsourced management; takes the burden of constant monitoring and availability off of internal IT staff, freeing them to focus on innovation and development.
- Additional ROM advisory services also will be available to Certified and Registered partners. These services will provide best practice recommendations, 1:1 consultative workshops, consultative discussions with partner technical consultants, deployment and architectural design guidance and remote access to Microsoft labs
More information here:
Microsoft, System Center Remote Operations Manager, ROM, Microsoft News