Xobni Analytics, a Cambridge-based software firm started by two recent college graduates, has developed a program that will provide businesses with detailed information on their employees' e-mailing habits.
While the cofounders of the firm -- Matt Brezina, 25, and Adam Smith, 21 -- say their software will equip companies with a tool to enhance productivity, some critics say it could also take a major chunk out of workers' ever-dwindling reserve of Internet privacy.
The Xobni software, which should be available for individual use Sept. 20 and is expected to be rolled out to businesses starting this winter, works by measuring the amount of time people spend reading and writing e-mails. From there, Xobni (that's inbox spelled backward) can chart when people send and receive e-mails, as well as how long it takes them to reply to messages (woe to the desk jockey who replies instantly to co-workers but takes hours to get back to the boss).
``We can tell you how quickly you're responding to your customers and how much attention you're giving them, in terms of time," Brezina says. ``We can tell you the cost of a single e-mail, in terms of company man-hours." Continue rading full post…