Google to help find accurate and up-to-date information on its search engine has rolled out the questions and answers to local business listings—initially available on Android devices, the features is live Thursday, in search for all mobile browsers.
With this launch, business owner on Google local can now easily receive and respond to questions. For getting start with the feature, "on mobile device, search for your business, and go to Questions and Answers feature on your Google business listing."
If you're new or not using Google My Business yet, just sign up to start managing your free business listing on Google. To use this feature, owners must first verify their business listing, once done, you'll be ready to start posting and answering questions.
The feature until now was live in the local knowledge panel on Android devices only, and starting today, it's now available on mobile Safari as well.
Aside, AMP links will be turned into regular links when saved in Safari's Reading List, or sent to a contact via iMessage, as well as when shared or copied and pasted from the Safari browser in iOS 11.
In the screen shots below, you can see a business profile listing on the left, and the ask-a-question feature in the right picture:
Here is how business owners can use this questions-answers feature to engage with customers:
- adding frequently asked questions (FAQs) to listing will provide mobile users on Google Search and Maps with answers to most common questions asked by your customers.
- using a mobile phone, owners can answer to questions from potential customers on Search and Maps. Additionally, on Maps for Android, they'll receive a push notification when a new question been asked, so you can instantly post an answer.
- In addition, owners can highlight most helpful answers using the thumb to bump them up to the top of the list.
- beyond owners FAQs and responses, customers are also able to answer each other's questions.
For more information, explore Google Maps Help Center.
In the screen shot below, you can see a push notification arrives on Android phone when a new question being asked, and instant anwering to the question:
Update 08/30: Google will soon give listings owners an abiility to upload videos with an Android device. "Videos on Google Maps can be viewed by users on iOS, Android, or desktop." But for now, they can only be uploaded on Android.
"The possibilities are really exciting: Take viewers on a mini tour of a store you love, or show the bustling scene at your favorite neighborhood restaurant."