A feature new to Windows 7 (download link), called “Problem Steps Recorder” is a advanced variation of a screen capture software. The neat little box you get is a zipped MHTML report page which can be sent off directly to the help desk. The report page is where this tool really shines. It actually is an XML page documenting each step of the user’s actions complete with a screenshot with the item highlighted. You can view the report as is, or as a slideshow, or even dig into the raw XML to expose greater detail like the X&Y coordinates of the mouse.
To try the “Problem Steps Recorder” for yourself, type and select “psr.exe” in the Windows 7 start menu.
Source:→ Longh Zheng