“CTRL+F” is an issue, dates back to early 1990s and still exists in Office 2007 Outlook. This falls under the 50/50 rule, but how this rule plays out for Outlook is that a large portion of users expect CTRL+F to initiate a find or search behavior, like it does on majority of PC apps, whilst a certain portion have developed a strong association with CTRL+F to forward email that changing it could confuse or upset them. Now, the team wants to change the behavior of CTRL+F in Outlook 2010 to “Find”. Surprisingly, the Outlook team is apparently open to the idea but will only accept it if system quality metrics (SQM) data (ex. data sent back to Microsoft about your usage behavior) supports it, reports Long Zheng.